F.I.T. Aviation
  • - FBO/Customer Service/Dispatch
  • FL, USA
  • $14.00 - $16.00
  • Hourly
  • Full Time
  • Yes.

Description of Duties: Our Customer Service Representatives provide outstanding client care for our students, instructors, and external customers.  The winning candidate will be self-starting, enjoy the smallest details, be highly customer-care oriented, exceedingly organized, eternally upbeat, and always seeking perfection.  We are looking forward to having you join our team if you possess strong people skills, great phone etiquette, elevated computer capabilities, and a well-established good sense of humor.

Customer Service Representatives work closely with our Dispatch, Operations, and Accounting Departments.  They conduct all customer financial transactions and administer customer accounts.  They assist in the management of the FITA Pilot Shop by identifying and maintaining proper inventory levels through consistent tracking and ordering.

 Primary Duties:

  • Warmly greets customers and answers phones while referring customers to appropriate departments and personnel. Ensuring all customer requests are satisfied in a timely manner.
  • Conducts sales transactions; performs data entry to compute sale prices for goods and services, total purchases, process cash, credit card, and check payments for goods and services
  • Maintains electronic records of financial transactions; prepares and presents reports on expenditures and revenue
  • Prepares invoices, purchase orders, shipping and receiving documents
  • Maintains inventory of Pilot Shop Store; tracks sales and determines quantity levels of inventory line items based on frequency of demand / sales
  • Maintains customer accounts and billing information; collects and processes payments
  • Works closely with FITA accounting department in identifying inconsistencies and solutions, using established procedures as required
  • Maintains client lobby and lounge area; buys office supplies, lounge supplies, and other peripheral items using approved vendors.

 Secondary Duties:

  • Serves as a LaserGrade test proctor when required.
  • Additional duties as assigned by the Operations Manager.

 

 Education Requirements:

  • High School Diploma  
  • College Degree preferred, but not required

 Experience and Skill Requirements

  • Exceptional verbal communication skills and the ability to work in harmony with individuals of differing cultures and ethnic backgrounds
  • MS Office proficient
  • Positive can-do, team-player attitude
  • Ability to work a flexible schedule including weekends, evenings and holidays
  • Experience in retail sales and point of sale software preferred
  • Customer Service background required

 Physical and Ergonomic Information and Requirements

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the university may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. F.I.T. Aviation LLC shall cooperate to the fullest extent to comply with the Americans with Disabilities Act and any existing State or Federal statutes or regulations governing workplace-employee accommodations.

 

X

Seeing

X

Hand

 

Floating/Swimming

X

Color Perception

X

Finger

X

Lifting ( 50 pounds)

X

Hearing/Listening

X

Climbing

X

Carrying ( 50 pounds)

X

Clear Speech

X

Driving

 

Ability to Move Distances

X

Touching

X

Travel

X

Pushing/Pulling

X

Dexterity

X

Kneeling

X

Walking, Running  

 

Mental/Reasoning Requirements

X

Reading - Simple

X

Writing- Complex (Technical)

X

Analysis/Comprehension

X

Reading - Complex

X

Clerical

X

Judgment/Decision Making

X

Writing - Simple

X

Basic Math Skills

X

Concentration

 

 Work Environment

X

Shift Work

X

Outside

 

Power Tools

X

Works Alone (rarely)

 

Extreme Heat

X

Moving Objects

X

Works with Others

 

Extreme Cold

 

Recreational   Activities/Sports

X

Verbal Contact w/Others        

X

Noise

X

Fumes/Odors

X

Face-to-Face Contact

X

Mechanical Equipment

X

Hazardous Materials

X

Inside

X

Electrical Equipment

X

Dirt Dust

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

If interested in this position, use the following link to apply for this position.   http://fitaviation.hirecentric.com/jobs/

F.I.T. Aviation, LLC is an Equal Employment Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or protected veteran status, and will not be discriminated against on basis of disability.  F.I.T. Aviation, LLC is an E-Verify employer.

F.I.T. Aviation
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